Please read our booking policy carefully before securing your appointment. By booking an appointment with Pherhall Stylez, you confirm that you have read, understood and agreed to the policies below.
Please ensure you have selected the correct service and appointment time before booking. Your appointment is only confirmed once the required booking deposit has been received.
A £15 non-refundable booking deposit is required to secure every appointment. Your appointment is not confirmed until the deposit has been received. The £15 deposit will be deducted from your final balance.
We value your time and kindly ask that you value ours too. A 15-minute grace period is allowed for lateness. After the 15-minute grace period, a £10 lateness fee will apply. Excessive lateness may result in your appointment being cancelled. In this case, your booking deposit will not be refunded.
We understand that plans can change. If you need to cancel or reschedule your appointment, please provide at least 48 hours' notice. Cancellations or rescheduling requests made with less than 48 hours' notice will result in your £15 booking deposit being forfeited.
A no-show means failing to attend your appointment without providing sufficient notice. If you fail to attend your appointment, you will be required to pay the full cost of the booked service before another appointment can be secured. Future appointments may be refused until any outstanding balance has been paid.
For braiding appointments, please arrive with your hair:
Clean
Fully detangled
Dry
Free from excessive products
For colour mixes, hair must be dropped off at least 3 days before your appointment to allow sufficient time for preparation. A blow-dry service is available as an add-on where required. Additional hair preparation may incur an extra charge.
To maintain a comfortable, calm and professional environment, please attend your appointment alone where possible. Children and additional guests should only attend with prior approval.
Please confirm your desired style before your appointment. Changes to your colour, length, size or chosen style on the day may incur an additional charge or may not be possible, depending on the appointment schedule. To avoid disappointment, please communicate any changes before your appointment.
Your satisfaction is important to us. If you have any concerns regarding your service, please contact Pherhall Stylez within 48 hours of your appointment so that we can discuss your concerns. Please note that all services are non-refundable, subject to applicable consumer rights.
Proper hair care and maintenance after your appointment are the client's responsibility.
Pherhall Stylez is committed to providing a professional, welcoming and respectful environment. Disrespectful, abusive or inappropriate behaviour will not be tolerated. We reserve the right to refuse or terminate a service where necessary.
By booking an appointment with Pherhall Stylez, you confirm that you have:
Read and understood this booking policy.
Agreed to comply with the terms and conditions outlined above.
Provided accurate information when making your booking.
Understood that your appointment is not confirmed until the required deposit has been received.
Thank you for respecting our policies and trusting Pherhall Stylez with your beauty.